1 866 979 7463

24 Hour Customer Service, Mon-Fri


OUR GUARANTEE:

  • Guarantee period is starting from the order arrival date stated on courier website for shipped orders or shipping date for metro pickup or pickup date for local pickup.
  • Ink and Toner cartridges have 1 year limited guarantee with the following restrictions:
    • "No-chip" ink cartridges with error message problem. Click “HERE” to check our blog for chip changing procedure, unless it is related to a printing quality issue. We will not refund or replace for these type of error message problems.
    • All remanufactured or new compatible ink/toner cartridges with ink/toner display level problems are not considered defective. We will not issue refunds for this type of problem.
    • OEM inks, OEM toners or other OEM products only have a 14 days warranty
    • Monster cables only have a 14 days warranty.
    • Ink refill kits are not refundable once it is opened.
    • To return a non-defective product, the customer is responsible for shipping costs.
      Please check the return section in this policy
  • Software, video games, blank media, and similar items are not returnable once their seals, packaging or outer wrapping has been opened. Support and replacement for these products is available exclusively through the respective manufacturer or supplier. Please make sure you verify all specifications and compatibility before purchasing.
  • Due to hygiene reasons, headphones and earphones are non-returnable once opened. Defective items can be refund or exchange for the exact same model for 30 days from purchase date.
  • For all OEM (Original Equipment Manufacturer ) ink/toner that are entitled to manufacturer’s warranty, the customer is required to contact the manufacturer’s directly to report problems. (Please refer to product’s page or contact customer service for more details.) Please click here for manufacturer contact information. We do not accept returns of open OEM products.
  • Final Sales, clearance or open-box merchandise do not carry any guarantee or warranty. 123inkcartridges.ca will not accept any exchange or refund even if the product is unopened.
  • Computers, monitors, printers, laptops, tablets, cellular & wireless devices, home-security products, projectors, camcorders, digital cameras, portable DVD players, pro-audio equipment and all refurbished products have a 14 days warranty.
  • Other non-ink/toner or cable merchandise not listed above has a 30 days warranty.
  • Modifying a product without 123inkcartridges.ca authorization will void warranty.
  • In no event shall 123inkcartridges.ca be liable for any incidental or consequential damages, including but not limited to loss of business, profits or equipments.
  • 123inkcartridges.ca are not responsible for and damaged due to misuse, abuse or neglect. We only responsible for product that damage during delivery or product that is manufacture defect.

    RETURNING UNOPENED PRODUCTS:

  • The customer is responsible for the shipping cost of returning unopened products within the time frame listed below:
    • All ink & toner products MUST BE UNOPENED and returned within 3 months.
      • For OEM inks & OEM Toners, customers are required returned with adequate packaging to minimize possible damage when returned. Items returned with shipping labels affixed and/or with writing on the product packaging will not be accepted.
    • Computers, monitors, printers, laptops, tablets, cellular & wireless devices, home-security products, projectors, camcorders, digital cameras, portable DVD players, pro-audio equipment and all refurbished products have a 14 day warranty.
    • Other non-ink/toner or cable merchandise not listed above: 30 days
    • Household electronics are non-refundable, but carry a 1 year repair warranty by the manufacturer.
    • Final Sales, clearance items or open-box merchandise do not carry any guarantee or warranty. 123inkcartridges.ca will not accept any exchange or refund even if the product is unopened.
    • Software MUST BE UNOPENED
    • All UNOPENED returns must have account information or an order number in order for the return to be processed.
    • Products must be unused and in a resellable condition along with all promotional items or gifts. We suggest items should be packed with care and be insured.
    • The customer is responsible for any loss or damage.
    • For any RTS (return to sender) packages, we will contact the customer and charge shipping for resending or deduct any shipping charges from the refund amount given to the customer.
    • We will not process a refund if the return does not match the above conditions.
    • We reserve the right to charge a 20% restocking fee for non-defective returns.

    ORDERING / CHANGING AN ORDER / CANCELLING AN ORDER:

    • We suggest for you to call us or use our online chat system immediately to cancel any order; Emails and inquiries are not the fastest way for cancelling or editing an order. Our toll free number is 1-866-979-7463.
      Since we want our customers to get their items as soon as possible, if the order is placed before noon, they are usually processed on the same business day. It is the customer’s responsibility to cover any shipping cost if any errors occur after shipping.
    • Once an order has been processed by our warehouse you may not cancel or change your order.
    • If you purchase incorrect products, simply ask for a return authorization form from our customer service and return the items to us to obtain a refund. Please note that once the item is shipped out we do not refund shipping cost.
    • For all online orders, if you see any price drop on our website’s product page, you can contact us and we will arrange a refund to store credit for the difference within 7 days.
      Exceptions; clearance items & special coupon events
    • Please check your order confirmation email. If the order information is incorrect or incomplete, customers are responsible to report it immediately to our customer service so that the order may be updated and changed accordingly. If the problem is not fixed in time and order is shipped out, customers will be responsible for the cost of resending the order.
    • We reserve the right to charge a 20% restocking fee for non defective returns.

    PROMOTIONS / COUPONS / GIFTS:

    • All free gifts/promotional products cannot be exchanged or refunded.
    • Limited in quantity. All free items will be on a first come first serve basis. No substitutes will be offered.
    • Dollar value coupons do not carry cash value, must be used in one transaction, the remaining amount will not carry over. Dollar value coupons cannot be redeemed as cash.
    • Users are responsible for shipping cost of “Free gift coupons” unless combined with an order subtotaling over $49.

    SHIPPING:

    • For orders that has not been received on estimated date posted on courier’s website, please contact our customer service for assistance. We will contact our courier on your behalf for an investigation. Delivery time is only an estimate; delivery time is NOT a guarantee. Since we have no control over delivery time, we will not refund shipping cost for any delayed orders.
    • We are not responsible for any loss or delay. Once a package leaves our warehouse, it becomes the responsibility of the courier. The courier is responsible for any loss or unforeseen delays in your order’s arrival. Please contact us and we will contact the courier to open an investigation.
      Delay: When the products do not arrive within 24 hours after expected delivery date;
    • Any missing or wrong product sent must be reported within 30 days for replacement or refund. We will not accept any claim after 30 days after receiving orders. We suggest you should verify your order immediately when you received it.
    • If our courier lost the package due to incorrect address provided by customer, customer will have to take full responsibility. We will not arrange refund or replacement for orders with the shipping wrong address.
    • Physical damage caused by shipping must be report within 30 days. We will refund accordingly after Canada Post investigation.
    • Please check order confirmation email. If the order information is incorrect or incomplete, customers are responsible to report immediately to our customer service to update and make changes. If problem is not notify in time and order is shipped out, customer will be responsible for the resending charge. We suggest customer can place another order. We will refund after the item is being received.
    • For commercial addresses, the business name must be included in the address; otherwise it will be identified as an incomplete address.
    • Packages that are Return to Sender (RTS) must be authorized by an employee of 123inkcartridges.ca. We reserve the right to charge shipping costs for package returned without authorization. For refunds, the shipping charges will be deducted from the refund amount.

    RETURN / REFUND / REPLACEMENT:

    • Physical damage to any product will void the product’s warranty. Physical damage caused by shipping must be reported within 30 days after the delivery date posted on Courier’s website.
    • Shipping cost is non refundable if the order already shipped out and return to us.
    • For defective items being returned, please be advised that the cost of shipping will not be refundable. The total amount you will receive will be the amount of the product only.
    • All defective products must be returned in original packaging along with all documents/CDs/accessories and packed with care.
    • All returns must have a copy of the invoice or Order# on a piece of notes for identification purpose; Otherwise, we have no idea who to contact or refund to. Please carefully package all returns. We will not issue refund for damaged condition package.
    • Defective product return will not be accepted without prior authorization from employee of 123inkcartridges.ca.
    • We provide RSL (prepaid return shipping label) to confirmed defective items within warranty period, unless in special circumstances authorized by our customer service. Defective item must be returned within 30 days after the RSL is issued. Please ship it back along with your return authorization form. We are not able to provide RSL for pickup orders need to obtain authorization before going to store for an exchange or refund.
      Please note: We apologize that currently RSL is only available for customers located in Canada. For US customers please return it at your own cost.
    • If customer would like to return a non-defective product, please read:
      • Customer needs to be responsible for shipping cost for non-defective products. Any RTS (return to sender) package or any rejected package without authorization, we will contact customer and charge shipping for resending or refund the amount and deduct any shipping charges incurred.
      • The product MUST BE unopened and fit for resale condition accompanied by, including but limited to, the original packaging, manuals and all promotion items or gifts received.
      • Order number or information to identify the order must be included with the return.
      • Ink and Toner cartridges with 1-year limited guarantee can be returned within 3 months; Other unopened products can be returned within warranty period; OEM ink and OEM toner only have 14 days period and MUST BE unopened and without any marking or physical damage on the original packaging.
      • The customer is responsible for any loss and damage, we suggest items delivery should be insured and packed with care.
      We will not refund if the return does not match the above condition.
    • Customer must obtain authorization for each returning products. No action will be taken if the product(s) return to us without authorization, including but not limited to return products without original packaging, manuals & accessories, or return any products not purchased from 123inkcartridges.ca.
    • Refund will be given after we process and checking it. The return unopened/unused products or defective products issued RSL, unless under some special circumstance authorized by employee of 123inkcartridges.ca.
    • We reserve the right not to replace product but only refund the product.
    • We do not extend warranty for any replacement or exchange products.
    • Incorrect product purchased due to website error, must be reported to us to obtain authorization in order to receive refund. Once we confirm we will arrange return and refund.
    • Page yield problem determined caused by the cartridges to print less than 50% which confirmed is not caused by misuse or improper maintenance. In such cases, we will only be refunded partially as store credit accordingly.

    PRODUCT DESCRIPTIONS:

    123InkCartridges.ca attempts to be as accurate as possible in its product, pricing, and rebate information; however, 123InkCartridges.ca cannot guarantee that product descriptions and/or specifications, pricing or any other content on the Website are accurate, complete, reliable, current or error-free. In the event that information is incorrect due to typographical, informational, technical or other errors, 123InkCartridges.ca will not be liable for any loss or discrepancy with accurate data. If a product offered on the Website is not as described, or does not meet your expectations, Your sole remedy is to return the product in accordance with 123InkCartridges.ca 's Return Policy.

    PRODUCT PRICING:

    Except as otherwise noted, the price displayed for products on the Website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with industry practice; or the estimated retail value for a comparably featured item offered elsewhere. 123InkCartridges.ca cannot confirm the price of an item until You place an order. Despite 123InkCartridges.ca 's best efforts, a small number of items on the Website may be mispriced. If an item's correct price is higher than the stated the price, 123InkCartridges.ca will, at 123InkCartridges.ca 's sole discretion, either contact You for instructions before shipping or cancel Your order and notify You of such cancellation.



About Us

123 Ink Cartridges Canada is Canadian best source for discount printer ink cartridges and printer toner cartridges, hdmi cables, cables & adapters, iphone and ipad accessories, printers, batteries & chargers, and more accessories.

Canadian who buy inkjet printer ink cartridges or laserjet printer toner cartridges online from us, save money up to 75%. Whether Canadian need remanufactured or compatible ink cartridges, laser toner cartridges or other printer supplies, we have the solution for their printing needs. We deliver our inkjet cartridges and toner cartridges fast to Canada from our Montreal and Vancouver warehouses.

Customer Testimonial

Yesterday I ordered ink cartridges. The process, shipment and delivery were completed in less than 24hrs !!!!! Incredible service, delivery and prices. Thank you!!! - Bourdua - Montreal, QC

I placed an order for ink cartridges for my Epson Sylus C84 printer on Sunday, Feb. 27. I just had to tell you how great you are!! I received my order today, Tuesday (March 1). What excellent service!! Thank you again. - Dorothy Price - Toronto, ON

Finally, I can now order supplies directly from a Canadian online company, way to go !!! - John - Calgary, AB

123-ink-customer-satisfaction-s

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