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One Year Guarantee

One Year Product Guarantee

We will refund or replace your product for ONE FULL YEAR – Risk-Free, with the following restrictions:

  • In order to receive a replacement or refund on your product, any returned ink product must be returned at least 70% full. We have a test department, they use the technical equipment to test your product. Once the returned product is less than 70%, no refund.
  • Please note that OEM (Original Equipment Manufacturer) products are non-replaceable, nor refundable unless they are unopened. The OEM products are covered by Manufacturers’ Warranties. Detail information of manufacturers’ warranty is typically available at their websites. Please contact the manufacturer for return and refund procedure if you encounter any quality issue. For your convenience, we listed the contact information of manufacturers in our blog that you may refer to.
  • As for unopened OEM products, please follow our general return policy to obtain a RMA (Return Merchandise Authorization) within 30 days of the invoice date. The postage of the return package is the buyer’s own responsibility. We will issue a refund of the same or equivalent value of the products shortly after we receive the return package.
  • If you have purchased a media product (CD-R, CD-RW, DVD-R, DVD-RW, DVD+R, DVD+RW), all returns must be in unopened, undamaged – original packaging.
  • Customers that have ordered an incorrect product, can only return the item within 3 months from the date of the purchase and it must be unopened and unused. If you are returning (non defective goods/incorrect ordered items placed by you) goods, you have to make your own arrangements for shipping goods to our premises at your cost.
  • If an item is returned for a refund you will be refunded for the amount of the items less the shipping costs, EVEN IF THE ITEM IS DEFECTIVE. We do not refund shipping costs seeing that we provide with a pre paid label for the return and we do not charge restocking fees.
  • Please use Canada Post Regular mail to return your product. Upgraded shipping charges on the original order are not refundable.
  • A lost order is an order where the tracking information says only that the billing info has been received by the carrier. When an order is lost by Canada Post, we will report this claim to Canada Post. We have to follow up on this claim until we get the feedback from Canada Post or someone gets the package. Please be patient, normally, it takes 5-10 business days for investigation. After 5-10 business days, if the package doesn’t appear, a replacement order or a refund can be done and the claim number put in the replacement order.
  • When an order is delivered to a wrong address the same will be done. However, when an order sent shows delivered or signed and it’s the right address, the main reason why the customer hasn’t gotten it, is probably that it was stolen. In that case, there’s no claim to be done and we cannot do anything about it. No order will be replaced.
  • In no event shall 123inkcartridges.ca be liable for any incidental or consequential damages, including but not limited to loss of business, profits or equipments.

Unlike many other Internet companies there are no hidden costs or hurdles to getting a refund:

  • We don’t make you pay to ship cartridge back to us
  • We don’t deduct the cost of “free shipping” from the amount of refund you can get
  • We don’t make you keep the receipt to get a refund


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About Us

123 Ink Cartridges Canada is Canadian best source for discount printer ink cartridges and printer toner cartridges, hdmi cables, cables & adapters, iphone and ipad accessories, printers, batteries & chargers, and more accessories.

Canadian who buy inkjet printer ink cartridges or laserjet printer toner cartridges online from us, save money up to 75%. Whether Canadian need remanufactured or compatible ink cartridges, laser toner cartridges or other printer supplies, we have the solution for their printing needs. We deliver our inkjet cartridges and toner cartridges fast to Canada from our Montreal and Vancouver warehouses.
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Customer Testimonials

Yesterday I ordered ink cartridges. The process, shipment and delivery were completed in less than 24hrs !!!!! Incredible service, delivery and prices. Thank you!!! - Bourdua - Montreal, QC

I placed an order for ink cartridges for my Epson Sylus C84 printer on Sunday, Feb. 27. I just had to tell you how great you are!! I received my order today, Tuesday (March 1). What excellent service!! Thank you again. - Dorothy Price - Toronto, ON

Finally, I can now order supplies directly from a Canadian online company, way to go !!! - John - Calgary, AB

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Customer Service 866 979 7463

Call us or submit your inquiry by our 24HR responsible online inquiry service. Our friendly customer services are here to help you.
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  • © Copyright 2007-2012 - 123InkCartridges.ca Inc. Canada - All rights reserved.
  • Montreal: 7365 Rue Chouinard, LaSalle, Quebec Canada H8N 2L6, 514-223-7180 (Map)
  • Vancouver: 106-3830 Jacombs Road, Richmond, BC Canada V6V 1Y6, 604-278-7790 (Map)
  • Local Office Hour 9AM - 5PM, Monday to Friday.
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