One Year Guarantee

Returnable within 1 year of received date if defective

●  Defective compatible or remanufactured ink

●  Defective compatible or remanufactured toner

●  Defective compatible or remanufactured drum unit

●  Defective cables and non electronic adapters

Returnable within 90-Days of received date – only if unopened(Restocking fee may apply)

●  Unopened compatible or remanufactured ink

●  Unopened compatible or remanufactured toner

●  Unopened compatible or remanufactured drum unit

Returnable within 30-Days of received date – only if unopened(Restocking fee may apply)

●  OEM ink *

●  OEM toner *

●  OEM drum *

●  Ink refill kit (not refundable once opened)

●  Software, videos games, blank media (not refundable if outer seal is broken)

●  Headphones and earphones (not refundable once opened due to hygienic reasons)

●  Fitness trackers *watch, bracelet and others (not refundable once opened due hygienic reasons)

●  Beauty, grooming & personal products (not refundable once opened due hygienic reasons)

●  Cleaning supplies and chemicals

●  Office supplies *paper, writing instruments and others

●  Photo film

●  Jewelry 

Returnable within 30-days of received date(Restocking fee may apply)

●  Cell Phone accessories (Must contact manufacturer for further assistance)

●  Video / Audio / Digital converters, switcher and splitters

●  Computers, Laptops & Tablets

●  Computer accessories

●  Cell Phones and Wireless Devices

●  Cameras (Must contact manufacturer for further assistance)

●  Camera Lens, flash and other accessories

●  Monitors

●  Portable music players

●  Radar Detectors

●  Printers

●  Electronic adapters

●  lighting fixtures

Not Returnable

●  Intimate Products

●  Final sale items, clearance or open boxed items

●  Household electronics are non-refundable, but carry a 1 year repair warranty by the manufacturer

  • ●  Guarantee period is starting from the order arrival date stated on courier website for shipped orders, shipping date for Metro pickup or pickup date for warehouse pickup. For complete information regarding returns and any applicable fees, please look at our other policies bellow.
  • ●  * OEM ink cartridges, toners and drum units cannot be returned if opened.
  • ●  For the best possible service regarding defective or exchange of an opened OEM product, please contact the manufacturer directly and they will be more than happy to assist you.
Manufacturer Warranty Period Contact Number Manufacturer Website
Brother 365 days 1-877-276-8437 www.brother.ca
Canon 90 days 1-800-652-2666 www.estore.canon.ca
HP Life of supply 1-800-474-6836 www.hp.com/ca
Epson 30 days 1-800-444-1527 www.epson.ca
Lexmark Different with each product 1-800-438-2468 www.lexmark.com/en_CA
Okidata 90 days 1-800-654-3282 www.okidata.com
Xerox Life of supply 1-800-821-2797 www.xerox.ca
Samsung 365 days 1-800-726-7864 www.samsung.com/ca
Kodak 365 days 1-888-368-6600 www.kodak.ca
Panasonic 30 days 1-800-561-5505 www.panasonic.ca
Ricoh 90 days 1-800-742-6438 www.ricoh.ca
Konica Minolta 30 days 1-877-778-2687 www.konicaminolta.ca
Kyocera Mita Life of supply 1-877-326-7976 www.kyoceradocumentsolutions.ca
Pantum 365 days 1-855-726-8861 (855-Pantum1) http://global.pantum.com/
  • ●  Modifying a product without 123inkcartridges.ca/Shopper + Family authorization will void warranty.
  • ●  In no event shall 123inkcartridges.ca/Shopper + Family be liable for any incidental or consequential damages, including but not limited to loss of business, profits or equipments.
  • ●  123inkcartridges.ca/Shopper + Family is not responsible for any damage due to misuse, abuse or neglect. We are only responsible for products that are damaged during delivery or product that come with a manufacture defect.

CHANGING / CANCELLING ORDER:

  • ●  We suggest you to call us or use our online chat system immediately to cancel any order; Emails are not the fastest way for cancelling or editing an order. Our toll free number is 1-866-979-7463. Since we want our customers to get their items as soon as possible, if the order is placed before noon (EST/EDT), they are usually processed on the same business day. It is the customer's responsibility to cover any shipping cost if any errors occur after shipping.
  • ●  Once an order has been processed by our warehouse you may not cancel or change your order.
  • ●  If you have purchased the incorrect products, simply ask for a return authorization from our customer service team and, once the authorization confirmed, return the items to us to obtain a refund. (Shipping cost will be covered by the customer)
  • ●  For all online orders, if you see any price drop on our website's product page, you can contact us within the 7 days following the purchase date and we will arrange a refund to your store credit for the difference. Please note, if the price difference lowers your subtotal bellow the minimum required for free delivery, shipping charges will be applied.
  • ●  Exceptions; clearance items & special coupon events.
  • ●  Please check your order confirmation email. If the order information is incorrect or incomplete, customers are responsible to report it immediately to our customer service so that the order may be updated and changed accordingly. If the problem is not fixed in time and order is shipped out, customers will be responsible for the cost of resending the order.

SHIPPING:

  • ●  Please check order confirmation email. If the shipping address is incorrect or incomplete, customers are responsible to report immediately to our customer service to update and make changes. If the problem is not notified in time and the order is in process or shipped out, the order must be returned to sender to either be resent or refunded (shipping fees will be applied)

RETURN / REFUND / REPLACEMENT:

  • ●  We pay the cost for defective items, if the whole order is returned; you will receive a full refund. If only part of the order is returned; You will receive a refund for the item being returned only
  • ●  We pay the cost for non-defective items being returned, please be advised that the cost of shipping will not be refunded. The total amount you will receive will be the amount of the item only.
    *There will also be a mandatory restocking fee of 10% for non-defective items.
    For replacements, if the product was ordered incorrectly by you, the cost of return will be on your behalf as well as the cost to send the new item.
    *Please note all orders are recorded by our system
  • ●  We provide RSL (prepaid return shipping label) to confirmed items within their specific warranty period, unless in special circumstances authorized by our customer service. Items must be returned within 30 days after the RSL is issued. If the RSL is not used within the 30 days after it was issued, we are not responsible to provide a new RSL; customers will be responsible for returning the items.
  • ●  We are not able to provide Return Shipping Labels to Metro pickup orders and orders placed outside of Canada; such orders need an authorization from our customer service to return the product back to our warehouse for either a replacement or a refund.
PROMOTIONS / COUPONS / GIFTS:
  • ●  All free gifts/promotional products cannot be exchanged or refunded and must be returned if the associated item is being returned.
  • ●  Limited in quantity: all free items will be on a first come first serve basis. No substitutes will be offered.
  • ●  Dollar value coupons do not carry cash value, must be used in one transaction, the remaining amount will not carry over. Dollar value coupons cannot be redeemed as cash.
  • ●  Users are responsible for shipping cost of "Free gift coupons" unless combined with an order subtotaling over $49.
PRODUCT DESCRIPTIONS:
  • ●  123InkCartridges.ca/Shopper + Family attempts to be as accurate as possible in its product, pricing and rebate information; however, 123InkCartridges.ca/Shopper + Family cannot guarantee that product descriptions and/or specifications, pricing or any other content on the Website are accurate, complete, reliable, current or error-free. In the event that information is incorrect due to typographical, informational, technical or other errors, 123InkCartridges.ca/Shopper + Family will not be liable for any loss or discrepancy with accurate data. If a product offered on the Website is not as described, or does not meet your expectations, your sole remedy is to return the product in accordance with 123InkCartridges.ca/Shopper + Family Return Policy.
PRODUCT PRICING:
  • ●  Except as otherwise noted, the price displayed for products on the Website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with industry practice; or the estimated retail value for a comparably featured item offered elsewhere. 123InkCartridges.ca/Shopper + Family cannot confirm the price of an item until you place an order. Despite 123InkCartridges.ca/Shopper + Family's best efforts, a small number of items on the Website may be mispriced. If an item's correct price is higher than the stated the price, 123InkCartridges.ca/Shopper + Family will, at their discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.